If your question isn't answered below or on our FAQs page, please contact us at firstname.lastname@example.org
*All dates and shipping recommendations are for USA readers. International readers already receive First Class International Shipping & therefore cannot further upgrade their shipping speed.*
When will December's mailing ship?
We are currently processing all December mailings - new subscriptions purchased will be shipped within 72 business hours. Existing subscriptions that have been upgraded will start shipping December 2nd. Standard (non-upgraded) existing subscriptions will start ship December 9th-15th.
I want to gift The Book Drop for Christmas, when should I purchase a subscription?
We encourage our readers to purchase by December 3rd with our standard Media Mail shipping if they'd like their purchase to arrive before Christmas and by December 10th if they are purchasing with our upgraded Priority Shipping. Please note we cannot offer upgraded shipping to international readers.
If you want the recipient's first mailing to arrive in January 2022, you'll want to sign up after December 21st.
*Please note we cannot guarantee delivery by any specific date despite these purchase recommendations*
You sold out very quickly last year, will there be more subscriptions this year?
Yes! We have increased the number of available subscriptions tremendously this year! Starting the end of October our team will already be preparing for the holiday season. We do encourage readers to purchase as soon as possible. Should I genre you're interested in be sold out, we will be releasing our January mailing on December 21st.
Can you guarantee delivery before Christmas?
If readers purchase before December 3rd and are located within the USA, we are confident that their purchase *should* arrive before Christmas. We highly encourage upgrading your shipping to USPS Priority Shipping if your purchase is time sensitive or purchased after December 3rd. We are unsure if anything purchased after December 13th will make it in time for Christmas whether it has upgraded shipping or not.
Sadly, we cannot guarantee anything but based on last year's holiday shipping experience, we are confident about the above deadline dates.
Can I have the first book shipped to me but future books shipped to the recipient?
Absolutely! Sign up using your mailing address, then email us at email@example.com with the recipient's mailing address. We'll change all future mailings so books get shipped directly to the recipient after the holidays.
Will the recipient be notified about their gift?
If you enter the gift recipient's email address at checkout they will be notified via email when we ship their first book. If you do not want the recipient to be notified before a holiday, please do not enter their email address *anywhere* during the checkout process. Unsure if you included their email address at checkout? Email us at firstname.lastname@example.org & we can double check for you & delete their email address if need be!
All gifts come with a handwritten note in the first mailing that includes information about the recipient's subscription, how long the subscription is for, who gifted the subscription to them, and your gift note if you provided one at checkout.
What if the recipient doesn't like the genre I selected for them?
No worries! The gift recipient can switch their genre at any point. All they need to do is email us at email@example.com and we can update their subscription to their preferred genre.
Do you gift wrap?
The good news is we wrap every book in colored tissue paper every single month! For all gifts we include a gift bow and a handwritten note in the recipient's first mailing.