FAQs

Frequently Asked Questions

Find answers to common questions about The Book Drop subscription service.

Common Subscription Questions

Need more help?

Still have questions? Reach out to our team and we'll be happy to help!

Have a question? We'd love to help!

Contact Information

support@thebookdrop.com

Phone

(302) 775-4091

Support Hours

Monday - Friday: 9am-4pm EST

Saturday - Sunday: Closed

Response Time: Please give us 1-3 business days to respond. If you haven't heard back, please check your spam folder.

Visit Our Storefront

The Book Drop Headquarters

38017 Fenwick Shoals Blvd

Selbyville, DE 19975

Storefront Hours

Sunday - Thursday: 9am - 4pm EST Friday: 9am - 5pm EST

Saturday: 9am - 7pm EST

Note: We are a small team, our hours may fluctuate. Please check our Google Listing for exact hours each day.

Frequently Asked Questions

Common Subscription Questions

What is The Book Drop?

Will my subscription auto-renew?

When will I be billed?

When do you ship subscriptions?

When will I get my first book?

Can I gift The Book Drop?

Do you have printable gift notes?

Do you contact the gift recipient?

Do you ship internationally?

How much is shipping?

Can I switch between subscriptions if I can't decide?

Can I skip a renewal?

Can I skip a mailing?

How do I cancel my subscription?

Can I get a refund on a previous renewal/charge?

I cancelled my subscription, why am I still receiving books?

Can I change my address in the middle of my subscription?

Can I change my credit card on file?

What if I already have the book you sent? Can I return it?

My tracking has not updated in a few days, now what?

What happens if my subscription is returned to you or is undeliverable?

My book came damaged! What should I do?

Why don't you ask for my child's gender? How will you know what to send them?

How does pricing work?

Do you offer complimentary subscriptions for review?

How do I submit my book for consideration for The Book Drop?

I added a book to my existing subscription. When will I receive it?

Need more help?

Have a question? We'd love to help!

Contact Information

Visit Our Storefront